The Consumer Protection Act 68 of 2008 gives consumers broad rights against suppliers: safe products, fair marketing, right to choose, right to information, and right to fair dealing. CPA complaints can be lodged at the National Consumer Commission (NCC), provincial consumer protectors, ombuds (motor, banking, tourism), or the National Consumer Tribunal. Most complaints don't require attorneys - but complex claims and tribunal matters do.
When to hire a consumer protection act claims attorney
- A major purchase was defective and the supplier refuses to refund or repair.
- A service provider has overcharged, misrepresented, or failed to deliver.
- You want to escalate to the National Consumer Tribunal.
- You are a supplier facing an NCC investigation.
- A motor vehicle lemon dispute needs resolution.
What to expect
First step is usually direct complaint to the supplier in writing. If unresolved, escalate to the relevant ombud (motor, banking) or consumer protector. National Consumer Commission and Tribunal handle larger/systemic matters. Small Claims Court is available for claims under R20,000.
Typical fees
Ombud complaints: free to lodge, R5,000-R15,000 with attorney. Tribunal applications: R10,000-R40,000. NCT reviews in the High Court: R40,000-R150,000.
Verified attorneys
No attorneys match your filters.
No attorneys have self-selected this specialisation yet.
Browse all Consumer & Debt attorneys here →